Netstrata
Training Initiatives

NSW Fair Trading sets the continuing professional development (CPD) requirements that all licensed strata managers must meet each year. For the FY26 CPD year, class 2 strata managing agents were required to complete a minimum of four hours of interactive training with an approved provider across three compulsory topics, along with a one-hour mandatory module on commissions, disclosures and fiduciary duty.

Netstrata strata managers completed the full compulsory CPD requirement, and a further 17 hours of additional training was delivered across the year. This additional program covers legislative reform, insurance, dispute resolution, defect rectification and customer service, so our managers stay current on industry changes and continue to develop the expertise owners rely on.

The FY26 training plan is set out below. Further sessions and development opportunities are also run throughout the year.

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Training Typer
Learning Goals
Unit to be completed
Date and duration
Netstrata's Response
Compulsory CPD (Class 2 licence holders)
To better understand risks and how to manage psychocial hazards in the workplace.
Mitigating risk and managing psychosocial hazards in the workplace
19/03/26 or 28/04/26
1.5 hours
Delivered by Chief Operating Officer, Andrew Tunks
Compulsory CPD (Class 2 licence holders)
To better understand the regulatory chages in Strata introduced in 2025.
Regulatory change in Strata 2025
19/03/26 or 28/04/26
1.5 hours
Delivered by Chief Operating Officer, Andrew Tunks
Compulsory CPD (Class 2 licence holders)
To better understand the requirements when entering into a contract.
Contracts and contracting
19/03/26 or 28/04/26
1.5 hours
Delivered by Chief Operating Officer, Andrew Tunks
Compulsory CPD (Class 2 licence holders)
To better understand the requirements around commissions, disclosures and fiduciary duty.
Prescribed course: Commissions, disclosures and fiduciary duty
26/05/26 or 10/06/26 or 18/06/2519/03/26 or 28/04/26
1.5 hours
Delivered by Your Strata Property, Amanda Farmer
Futher training
To gain a greater understanding in the processes around defect rectification.
Management Meeting: Stakeholder conflicts in defect resolution
08/08/25
1 hour
Presented by Construction Legal, Jessica Rippon and DLP Manager, Chris Polin
Futher training
To gain insight into the trends within the industry through case studies.
Management Meeting: Case studies
22/08/25
1 hour
Presented by The Construction Advisor, Stan Giaouris
Futher training
To gain a greater understanding of GST & accounting in strata.
Management Meeting: GST and accounting
05/09/25
1 hour
Presented by Financial Controller, Ged Lewis
Futher training
To ensure understanding of the conflicts of interest policy (introducing disclosures) along with ethics policy.
Management Meeting: Conflicts of interest and ethics training
19/09/25
1 hour
Co-presented by Head of Risk and Compliance officer, Dan Clark, and Chief of Operating Officer, Andrew Tunks
Futher training
To ensure understanding of insurance processes, commissions and broker fees.
Management Meeting: Strata insurance refresher
31/10/25
1 hour
Presented by Chief Operating Officer, Andrew Tunks
Futher training
To undertake a general knowledge test to check understanding of legislation, processes and procedures.
Management Meeting: Strata knowledge test
14/11/25
1 hour
Presented by Learning and Development manager, Fiona Lloyd
Futher training
To ensure understanding of customer service standards at Netstrata.
Management Meeting: Customer service standards
28/11/25
1 hour
Presented by Netstrata's Chief Operating Officer, Andrew Tunks
Futher training
To give an overview of standard motions to be placed on the 2026 AGM agenda and to discuss plans for 2026.
Management Meeting: The 2026 AGM agenda and the year ahead
05/12/25
1 hour
Presented by Netstrata's Chief Operating Officer, Andrew Tunks
Futher training
To increase managers service levels, leading to a greater retention of schemes.
Retention Workshop: Representing yourself and the brand
05/02/26
3 hours
Presented by Elevate Corporae Training, Dan Norich
Futher training
To gain a greater understanding of best practice in dispute resolution.
Management Meeting: Communication and dispute resolution strategies
20/02/26
1 hour
Presented by Chief Operating Officer, Andrew Tunks
Futher training
To gain a greater understanding of recent changes to embedded networks.
Strata Energy Services lunch and learn: Changes to embedded networks
23/02/26
1 hour
Presented by Strata Energy Services, Bianca, Sharon and Naz
Futher training
To ensure familiarity with legislation changes that were implented in 2025.
Management Meeting: Recent legislation changes
13/03/26
1 hour
Presented by Bannermans Lawyers, David Bannerman
Futher training
To ensure smooth transfers of schemes internally.
Management Meeting: Internal transfers between managers
08/05/26
1 hour
Presented by Chief Operating Officer, Andrew Tunks
Futher training
To provide an update on insurance disclosures and processes for renewal.
Management Meeting: Insurances and SIS update
22/05/26
1 hour
Presented by Chief Operating Officer, Andrew Tunks
Futher training
To receive updates of current trends from the new business team, familiarise with new features coming to strata space and AI functionality.
Management Meeting: Moirs law, new business team, strata space updates and AI overview.
19/06/26
1 hour
Presented by Moirs Law, James Moir and Director of New Business and Strategy, Jeremy Stone and Learning and Development Manager, Fiona Lloyd and Management Services Director, Brad Wood

Industry Context

This review was commissioned by NSW Fair Trading as part of a broader effort to raise standards across the strata management sector. Netstrata was the first company to undergo this level of scrutiny, and the findings are now helping inform industry-wide improvements.

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Additional Reforms

Beyond the recommendations, Netstrata has implemented a range of voluntary reforms, including:

  • Moving to a business model where we do not accept commissions of any type across the Netstrata business, or any of our subsidiaries or related businesses – beginning with phasing out commissions on all new agreements from 1 January 2026
  • Significantly upgrading our Owners Portal to integrate fully with our accounting software, to now provide owners with ‘drill-down’ access to all invoices relating to their schemes in real-time – a first in the Australian strata sector, and perhaps the world
  • Ending our arrangement with Prime and bringing compliance checks in-house
  • Overhauling and simplifying our Management Agency Agreements
  • Updating Section 55 and 60 disclosures
  • Creating a formal Conflict of Interest Policy and register
  • Introducing contractor attestations and enhanced AGM reporting
  • Appointing a Head of Risk & Compliance and a Senior Client Service Manager
  • Adopting the Strata Community Association’s best practice guidelines for insurance
  • Implementing all agreed McGrathNicol recommendations
  • Launching the Netstrata Learning Portal – our free public education platform for owners, committees and the public

All of these can be explored in further detail on our Initiatives & Reforms page.

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Looking Ahead

‍Netstrata acknowledges that aspects of its systems and governance did not keep pace with its growth. The company has taken decisive steps to address this and remains committed to transparency, accountability and continuous improvement.

We welcome ongoing dialogue with owners and stakeholders, and will continue to share updates as further reforms are delivered.

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