Netstrata
Training Initiatives
NSW Fair Trading sets the continuing professional development (CPD) requirements that all licensed strata managers must meet each CPD year, which runs from 1 July to 30 June. Compulsory topics must be delivered by a provider approved by the Strata and Property Services Commissioner, and licensees in charge are required to maintain a training plan for the agents they supervise.
Netstrata treats those requirements as a starting point rather than the whole program. Alongside the compulsory topics, we run a schedule of additional training covering legislative reform, insurance, dispute resolution, building defects, debt recovery, governance and customer service. Sessions are delivered by a mix of internal specialists and external presenters. Across the two years published below, these have included Bannermans Lawyers, Construction Legal, The Construction Advisor, Elevate Corporate Training, Your Strata Property and NSW Fair Trading.
Both the current and previous CPD year plans are published in full below, including sessions still to be scheduled.
Training/Learning Goal
Unit or training to be completed
Duration
Date
Comments
Compulsory CPD (Class 1 & Class 2 licence holders)
To better understand risks and how to manage psychosocial hazards in the workplace
Mitigating Risk and Managing Psychosocial Hazards in the Workplace
1.3 Hours
19/03/26 or 28/04/26
Delivered by Andrew Tunks (COO)
To better understand the regulatory changes in strata introduced in 2025
Regulatory Change in Strata 2025
1.3 Hours
19/03/26 or 28/04/26
Delivered by Andrew Tunks (COO)
To better understand the requirement when entering into a contract
Contracts and Contracting
1.3 Hours
19/03/26 or 28/04/26
Delivered by Andrew Tunks (COO)
To better understand requirements around commissions, disclosures and fiduciary duty
Prescribed Course – Commissions, Disclosures and Fiduciary Duty
1 Hour
26/05/26, 10/06/26 or 18/06/26
Delivered by Amanda Farmer / Your Strata Property
Compulsory CPD (Class 1 licence holders only)
To gain insights from industry experts and contribute to the future direction of the strata sector
NSW Fair Trading Accredited Industry Event
5 Hours
Various dates
Facilitated by NSW Fair Trading
Further training
To discuss techniques for dealing with tough situations and building resilience
Mentoring Program – Resilience Group Session
1 Hour
19/07/25
Facilitated by Cheryl Williams (HR)
To share important company-wide updates
All Staff Meeting
30 Minutes
30/07/25
Presented by Stephen Brell (MD & LIC)
To gain a greater understanding of the processes around defect rectification
Management Meeting – Stakeholder Conflicts in Defect Rectification
1 Hour
08/08/25
Presented by Jessica Rippon (Construction Legal) and Chris Polin (DLP Manager)
To gain a greater understanding of the requirements of managing large strata schemes
Strata Explained – Managing Large Schemes
1 Hour
15/08/25
Presented by Andrew Tunks (COO)
To gain insight into trends within the industry through case studies
Management Meeting – Case Studies
1 Hour
22/08/25
Presented by Stan from The Construction Advisor
To share important company-wide updates
All Staff Meeting
30 Minutes
27/08/25
Presented by Stephen Brell (MD & LIC)
To gain a greater understanding of GST and accounting in strata management
Management Meeting – GST & Accounting
1 Hour
05/09/25
Presented by Gerard Lewis (Financial Controller)
To ensure understanding of the Conflict of Interest Policy (including disclosures) along with the Ethics Policy
Management Meeting – Conflicts of Interest & Ethics Training
1 Hour
19/09/25
Co-presented by Andrew Tunks (COO) and Dan Clark (Risk & Compliance Manager)
To share important company-wide updates
All Staff Meeting
30 Minutes
24/09/25
Presented by Stephen Brell (MD & LIC)
To gain a greater understanding of responsibilities towards people in strata living with a disability
Bannermans Webinar – Disabilities in Strata
1 Hour
25/09/25
Presented by Bannermans Lawyers
To provide an overview of strata laws coming into effect on 27 October
Bannermans Webinar – New Strata Laws
1 Hour
14/10/25
Presented by Bannermans Lawyers
To provide guidance to assistant strata managers
Bannermans Webinar – Upskilling Strata Assistant Managers
1 Hour
21/10/25
Presented by Bannermans Lawyers
To share important company-wide updates
All Staff Meeting
30 Minutes
29/10/25
Presented by Stephen Brell (MD & LIC)
To ensure understanding of insurance processes, commissions and broker fees
Management Meeting – Strata Insurance Refresher
1 Hour
31/10/25
Presented by Andrew Tunks (COO)
To undertake a general knowledge test to check understanding of legislation, processes and procedures
Management Meeting – Strata Knowledge Test
1 Hour
14/11/25
Presented by Fiona Lloyd (L&D Manager)
To gain a greater understanding of repair and maintenance requirements in strata
Bannermans Webinar – Managing Repair and Maintenance
1 Hour
19/11/25
Presented by Bannermans Lawyers
To discuss what makes Netstrata different and how to leverage this to retain schemes
Strata Explained – Retention & Selling the Netstrata Difference
1 Hour
21/11/25
Presented by Andrew Tunks (COO)
To share important company-wide updates
All Staff Meeting
30 Minutes
26/11/25
Presented by Stephen Brell (MD & LIC)
To gain a greater understanding of exempt and complying development
Bannermans Webinar – Exempt and Complying Development
1 Hour
26/11/25
Presented by Bannermans Lawyers
To ensure understanding of customer service standards at Netstrata
Management Meeting – Customer Service Standards
1 Hour
28/11/25
Presented by Andrew Tunks (COO)
To give an overview of standard motions to be placed on the 2026 AGM agenda and to discuss plans for 2026
Management Meeting – The 2026 AGM Agenda & The Year Ahead
1 Hour
05/12/25
Presented by Andrew Tunks (COO)
To discuss changes in strata legislation and hot topics of 2025
Bannermans Webinar – Wrap Up of 2025
1 Hour
11/12/25
Presented by Bannermans Lawyers
To share important company-wide updates and celebrate the wins for the year
End of Year Staff Meeting
30 Minutes
18/12/25
Presented by Stephen Brell (MD & LIC)
To share important company-wide updates
All Staff Meeting
30 Minutes
28/01/26
Presented by Stephen Brell (MD & LIC)
Initial meeting to launch the 2026 mentorship program
Mentoring Program Launch
1 Hour
04/02/26
Facilitated by Cheryl Williams (HR) and Fiona Lloyd (L&D Manager)
To increase service levels, leading to greater retention of strata schemes
Retention Workshop – Representing Yourself and the Brand
3 Hours
05/02/26
Presented by Dan Norich of Elevate Corporate Training
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
11/02/26
Presented by Fiona Lloyd (L&D Manager)
To gain a greater understanding of best practice in dispute resolution
Management Meeting – Communication and Dispute Resolution Strategies
1 Hour
20/02/26
Presented by Andrew Tunks (COO)
To gain a greater understanding of recent changes to embedded networks
SES Lunch & Learn – Changes to Embedded Networks
1 Hour
23/02/26
Presented by Bianca, Sharon and Naz of SES
To share important company-wide updates
All Staff Meeting
30 Minutes
25/02/26
Presented by Stephen Brell (MD & LIC)
To discuss the importance of accurate budgeting and strategies
Strata Explained – Budgeting
1 Hour
06/03/26
Presented by Andrew Tunks (COO)
To check in as a group and discuss Predictive Index results
Mentoring Program Check In – Predictive Index Review
1 Hour
10/03/26
Facilitated by Cheryl Williams (HR) and Fiona Lloyd (L&D Manager)
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
11/03/26
Presented by Fiona Lloyd (L&D Manager)
To gain a greater understanding of building defects in strata
Management Meeting – Building Defects
1 Hour
13/03/26
Presented by David Bannerman of Bannermans Lawyers
To share important company-wide updates
All Staff Meeting
30 Minutes
25/03/26
Presented by Stephen Brell (MD & LIC)
To provide an overview of new laws introduced in late March
Bannermans Webinar – New Strata Laws
1 Hour
26/03/26
Presented by Bannermans Lawyers
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
08/04/26
Presented by Fiona Lloyd (L&D Manager)
To share important company-wide updates
All Staff Meeting
30 Minutes
29/04/26
Presented by Stephen Brell (MD & LIC)
To ensure smooth transfers of schemes internally
Management Meeting – Internal Transfers between Managers
1 Hour
08/05/26
Presented by Andrew Tunks (COO)
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
13/05/26
Presented by Fiona Lloyd (L&D Manager)
To gain a greater understanding of collective sales
Bannermans Webinar – Collective Sales
1 Hour
19/05/26
Presented by Bannermans Lawyers
To provide an update on insurance disclosures and processes for renewal
Management Meeting – Insurances and SIS Update
1 Hour
22/05/26
Presented by Andrew Tunks (COO)
To share important company-wide updates
All Staff Meeting
30 Minutes
27/05/26
Presented by Stephen Brell (MD & LIC)
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
10/06/26
Presented by Fiona Lloyd (L&D Manager)
To receive updates on current trends from the New Business team, and to familiarise with new features coming to Strata Space and AI functionality
Management Meeting – Moirs Law, New Business Team, Strata Space Updates & AI Overview
1 Hour
19/06/26
Presented by James Moir of Moirs Law, Jeremy Stone (Business Development Director), Fiona Lloyd (L&D Manager) and Brad Wood (Management Services Director)
To share important company-wide updates
All Staff Meeting
30 Minutes
24/06/26
Presented by Stephen Brell (MD & LIC)
To discuss how to manage different scenarios
Scenario Training
1 Hour
26/06/26
Facilitated by Ryan Maunder (Audit & Compliance Coordinator)
Training/Learning Goal
Unit or training to be completed
Duration
Date
Comments
Compulsory CPD (Class 1 & Class 2 licence holders)
To better understand the regulatory changes in strata introduced in 2026/27
Regulatory change in strata
2 Hours
TBC
To better understand the requirement for repairs and maintenance in strata
Repairs and Maintenance
2 Hours
TBC
To better understand the roles, authority and risk for strata managers
Roles, authority & risk
2 Hours
TBC
Further training
To gain a better understanding of how to communicate with clarity and how to prepare for awkward conversations or meetings
Management Meeting – Communications
1 Hour
03/07/26
Presented by Damian Kelly (Head of Corporate Affairs, Risk & Compliance)
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
08/07/26
Presented by Fiona Lloyd (L&D Manager)
To gain a greater understanding of recent damage claims in the industry
Bannermans Webinar – Recent Damage Claims
1 Hour
21/07/26
Presented by Bannermans Lawyers
To gain a greater understanding of maintenance requirements, warranties and defects in strata schemes
Building Maintenance, Warranties & Defects
3 Hours
23/07/26
Presented by Stan from The Construction Advisor
To learn about recent reform in community titles
Bannermans Webinar – Community Title Reform
1 Hour
11/08/26
Presented by Bannermans Lawyers
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
12/08/26
Presented by Fiona Lloyd (L&D Manager)
To discuss ways to support wellbeing both at work and outside work
Mentoring Program – Wellbeing Group Session
1 Hour
13/08/26
Facilitated by Cheryl Williams (HR)
To gain a better understanding of building maintenance and repair requirements within strata schemes
Management Meeting – Building Maintenance & Repair
1 Hour
14/08/26
Presented by Stan from The Construction Advisor
To gain a better understanding of debt recovery processes when an owner falls behind in levy payments
Overview of Debt Recovery Processes
1 Hour
21/08/26
Presented by James Moir of Moirs Law
To learn what is required when changing unit entitlements
Bannermans Webinar – Change of Unit Entitlements
1 Hour
26/08/26
Presented by Bannermans Lawyers
To discuss how to manage different scenarios
Scenario Training
1 Hour
04/09/26
Presented by Ryan Maunder (Audit and Compliance Coordinator)
Topic to be confirmed
Bannermans Webinar
1 Hour
08/09/26
Presented by Bannermans Lawyers
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
09/09/26
Presented by Fiona Lloyd (L&D Manager)
Annual refresher to ensure understanding of the Conflict of Interest Policy (including disclosures) along with the Ethics Policy
Management Meeting – Conflicts of Interest & Ethics Training
1 Hour
11/09/26
Presented by Damian Kelly (Head of Corporate Affairs, Risk & Compliance)
To familiarise with strategies to prepare for and chair a difficult meeting
Strata Explained – Chairing a Difficult Meeting
1 Hour
18/09/26
Topic to be confirmed
Bannermans Webinar
1 Hour
23/09/26
Presented by Bannermans Lawyers
To gain a better understanding of strata accounting and GST requirements
Management Meeting – GST & Accounting
1 Hour
25/09/26
Presented by Gerard Lewis (Financial Controller)
Topic to be confirmed
Bannermans Webinar
1 Hour
13/10/26
Presented by Bannermans Lawyers
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
14/10/26
Presented by Fiona Lloyd (L&D Manager)
Annual refresher to ensure understanding of insurance processes, disclosures, commissions and broker fees
Management Meeting – Strata Insurance Refresher
1 Hour
16/10/26
Presented by Andrew Tunks (COO)
Topic to be confirmed
Bannermans Webinar
1 Hour
23/10/26
Presented by Bannermans Lawyers
Practical session to observe best practice in chairing an AGM
Chairing an AGM
1 Hour
30/10/26
Facilitated by Brad Wood (Management Services Director)
To ensure understanding of customer service standards at Netstrata
Management Meeting – Customer Service Standards
1 Hour
06/11/26
Topic to be confirmed
Bannermans Webinar
1 Hour
10/11/26
Presented by Bannermans Lawyers
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
11/11/26
Presented by Fiona Lloyd (L&D Manager)
To gain a greater understanding of property inspection requirements
Strata Explained – Property Inspections
1 Hour
20/11/26
Topic to be confirmed
Bannermans Webinar
1 Hour
25/11/26
Presented by Bannermans Lawyers
To discuss how to manage different scenarios
Scenario Training
1 Hour
04/12/26
Presented by Ryan Maunder (Audit and Compliance Coordinator)
Topic to be confirmed
Bannermans Webinar
1 Hour
08/12/26
Presented by Bannermans Lawyers
To provide an update on new features and processes in Strata Space
Strata Space Update
30 Minutes
09/12/26
Presented by Fiona Lloyd (L&D Manager)
To give an overview of standard motions to be placed on the 2027 AGM agenda and to discuss plans for 2027
Management Meeting – The 2027 AGM Agenda & The Year Ahead
1 Hour
11/12/26
How this plan is maintained
Training records are kept for every licensed manager and form part of our obligations under the Property and Stock Agents Act 2002. The plan is updated through the year as sessions are scheduled, topics are confirmed and attendance is recorded.
Sessions marked "to be confirmed" are placeholders in the calendar, the topic will be set closer to the date so it can respond to what's happening in the sector.
Why we publish this
Training is an area where the gap between what a company says and what it does is easy to hide. Publishing the plan in full lets owners see the program our managers go through each year.
Owners, committee members and the public can also access our free education material through the Netstrata Learning Portal. Our wider program of changes is set out on the Initiatives & Reforms page.
Have more questions?
We’re here to help.
Contact