Strengthening Our Risk Management: Netstrata Introduces Protecht

At Netstrata, our commitment to transparency is not just about sharing information. It is about continuously building the systems, governance, and accountability that our clients deserve. As part of this ongoing journey, we are pleased to announce that Netstrata has adopted Protecht, a leading enterprise risk management (ERM) platform, to strengthen how we identify, manage, and respond to risk across our business.

Why We Made This Decision

As Australia's largest organically grown strata management business in NSW, our scale is both an asset and a responsibility. The independent review we commissioned, and whose findings we published openly on this Transparency Hub, identified that our internal systems and processes needed to keep pace with our rapid growth. We accepted those findings, and we have been acting on them ever since.

Implementing a dedicated, purpose-built risk management platform is a direct response to that challenge. It ensures that our governance frameworks, compliance obligations, and risk oversight are structured, visible, and consistent, rather than reliant on spreadsheets, siloed documents, or manual processes that do not scale.

What Is Protecht?

Protecht is a globally recognised governance, risk and compliance (GRC) software platform, trusted by more than 200,000 users worldwide. It is an Australian-headquartered business with deep expertise in helping organisations move from fragmented risk management approaches to integrated, enterprise-wide systems.
The platform enables organisations to:

• Manage risk in one place -- risks, controls, incidents, compliance obligations, and key risk indicators are all connected in a single source of truth
• Link data across the business -- from risk appetite statements through to self-assessments, incidents, and action tracking, everything is structured and interconnected
• Gain real-time visibility -- dashboards and reports provide a clear, current picture of risk exposure, control effectiveness, and outstanding actions
• Empower ownership across the organisation -- risk management becomes the responsibility of the right people at the right time, not just a compliance function
• Configure without complexity -- the platform can be tailored to Netstrata's specific needs without custom coding, so it evolves as our business evolves

Protecht has been recognised by leading analyst firms including Gartner and Forrester, and is purpose-built for organisations that need structure, scalability, and accountability in how they manage risk.

What This Means for Netstrata and Our Clients

Adopting Protecht means that risk management at Netstrata becomes a more disciplined, auditable, and consistent practice. Here is what that looks like in practice:

• Greater accountability. Every risk, control, incident, and obligation is captured in a structured system, with clear ownership, review timelines, and action tracking. There is no more relying on informal processes or individual memory.
• Better compliance oversight. As our regulatory environment continues to evolve, including NSW strata legislation, the Office of the Building Commissioner requirements, and Strata Hub reporting obligations, Protecht ensures our compliance processes are centrally managed and kept current.
• Faster identification of issues. Real-time dashboards make it easier to spot emerging risks before they become problems for our clients, their schemes, or our team.
• A foundation for continuous improvement. One of the lessons from our independent review was that improvement must be sustained, not just announced. Protecht gives us the infrastructure to measure our own performance over time, track whether reforms are working, and keep raising our standards.

Part of a Broader Commitment

The introduction of Protecht sits alongside the other reforms we have outlined on this Transparency Hub, including our move to a fully commission-free model, the upgrade of our Owners Portal to provide real-time invoice access, the overhaul of our Management Agency Agreements, and the expansion of our compliance and oversight functions.
Each of these changes reflects the same underlying principle: that Netstrata's scale should work for our clients, not against them. Better systems, better governance, and better accountability are how we deliver on that promise.
We will continue to share updates on how these reforms are progressing. If you have questions about any of the changes we are making, you can reach out to your Netstrata strata manager or contact us directly.